Linda is a highly effective and driven professional who excels at driving external alignment and reducing turnaround times for complex processes. I had the pleasure of working with Linda on our team’s important but content-tricky user experiences, where she set out clear processes for internal communication and cross-functional approval. Thanks to her contributions, we reduced approval turnaround time by about 75%. Linda also took over a design/content leads meeting from my calendar, owning it highly effectively, which allowed me to focus on other tasks.
Even after she left the team I supported, her test-ready content design set us up for significant expansion of that UX so that we can help more people keep critical information current. Her strengths include showing empathy for the people who see our user experiences and getting the right people into the conversation across teams (and getting those people to say yes).
Linda was instrumental in ensuring that we had our act together in time to ship Accounts Center Settings contact point management and address book management MVPs. Her patience and perseverance were critical in ensuring that we had a great user experience, which is essential for our ability to get data/permission where it makes sense and use it to help people.
Linda’s methodical approach to figuring out what the biggest levers are and what makes the biggest difference from user opt-in allowed us to make lemonade from lemons when aligning with design standards and best practices.
Linda’s contributions to our team were invaluable. She is a pleasure to work with and an asset to any team lucky enough to have her. I highly recommend her for any challenging project where her ability to distill complicated information into an informed strategy and drive external alignment can be put to the test.
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